Sales and Customer Service
In today's challenging economic times effective sales strategies combined with highly responsive customer service is a key factor in determining business success. Providing your sales & service people, their leaders and those who support them with the right skills, tools, and processes will serve to differentiate you from the competition and drive your business forward.
At Communication Consulting, we know that successfully growing your sales revenues can be extremely difficult and frustrating, but very rewarding. We also know that gaining new customers and closing the sale is only half the battle. Strong brand and dynamic sales team brings customers through the door, but it’s your service and support teams that keep them there.
Our experience has taught us that off-the-shelf, one size fits all solutions don’t provide the lasting results and return on investment you need. We know that the situations and challenges you and your staff face are unique. That’s why before we design and deliver a program Communication Consulting takes the time to learn your business, speak to your people and understand your customers. It’s only through this level of customization and understanding that we can truly create a solution that will enhance your results.
In today's challenging economic times effective sales strategies combined with highly responsive customer service is a key factor in determining business success. Providing your sales & service people, their leaders and those who support them with the right skills, tools, and processes will serve to differentiate you from the competition and drive your business forward.
At Communication Consulting, we know that successfully growing your sales revenues can be extremely difficult and frustrating, but very rewarding. We also know that gaining new customers and closing the sale is only half the battle. Strong brand and dynamic sales team brings customers through the door, but it’s your service and support teams that keep them there.
Our experience has taught us that off-the-shelf, one size fits all solutions don’t provide the lasting results and return on investment you need. We know that the situations and challenges you and your staff face are unique. That’s why before we design and deliver a program Communication Consulting takes the time to learn your business, speak to your people and understand your customers. It’s only through this level of customization and understanding that we can truly create a solution that will enhance your results.
Training Topics
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Networking and Prospecting |
  Is your idea of looking for new business calling complete strangers on the phone only to have them hang up on you or rudely tell you they aren’t interested before you can even start your pitch? If so then it’s time to learn a new way off attracting new business and expanding your network. At Communication Consulting, we can teach your sales and marketing staff a fun and exciting multi-method approach to effectively building your client base and network without ever having to make another painful cold call again. Contact us to learn more.
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Value Based Selling |
Are your customers currently tightening their belts and less willing to part with their money? Are you finding it difficult to find new customers and get to the decision makers? These are just some of the many challenges facing sales teams around the world. During tough economic times, it becomes vitally important to be able to demonstrate to customers the true value your product offers. At Communication Consulting we give your staff the tools to shift the discussion away from price and onto the long term value your product provides. This will help you position yourself as a partner to your customers, not just a vendor. Contact us to learn more.
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Sales and Negotiation Skills |
What will make the difference between closing the deal and loosing a prospective contract? How do you negotiate a win for the client and a win for you without giving too much away? There’s a lot at stake in sales negotiations. It’s the point where all your hard work during the sale can either bare fruit or collapse in a stalemate. The art of negotiation is complex and industry specific. Communication Consulting can help your sales teams navigate a complex project negotiation and bring essential revenue into your company. Our customized negotiation skills programs put your sales people in real negotiation positions and give them the tools and guidance to achieve win-win outcomes no matter what the barrier. Contact us to learn more.
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Customer Service |
Not only does it cost as much as 6 times more acquiring new customers than maintaining existing ones, loyal customers can also spend up to 3 times more on repeat business. In these competitive times, providing world class customer service isn’t just an option, it’s essential for good business. Your service team may be great at fixing the problem and servicing the machine – but how good are they at servicing the customer? Effective training in this area will provide your service team with the tools and communication skills to navigate the full range of customer interactions, from quick phone calls to delicate face to face meetings. Contact us to learn more.
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Call Center Training |
Call centers can be a truly effective channel for sales, service and support. They give your business the opportunity to speak to hundreds of customers, both internal and external, each day. However, due to inconsistent service standards, low accountability and poor telephone communication skills, many of these opportunities go to waste and customers are left unsatisfied and unhappy. The cost to your business increases as pressure and stress on staff leads to staggering turnover rates commonly found in today’s call center industry. We can help you decrease costs and increase returns by streamlining your call center processes. Together we can design and implement new service standards, maximize sales volumes and enhance team management and coaching. Contact us to learn more.
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Internal Customer Service |
Karl Albrecht, Founder of Aldi once said “If you’re not serving a customer, you’d better be serving someone who is.” Never have truer words been spoken. You may have the greatest sales and service teams, but a company is only as effective as the links in the chain supporting them. Are you finding new orders are being delayed because of a breakdown in communication between sales and logistics? Are your requests for support leaving you frustrated because of a lack of follow-up and accountability? Although it’s hard to measure, the costs of inefficient and ineffective internal communication are huge. Whether it’s unclear email communication, lack of accountability or low internal service standards, Communication Consulting can help strengthen internal communication – saving your business time, money and stress. Contact us to learn more.
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